Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than […]
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This two-day workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process. In addition to the work of Tom Janz, this workshop draws from the work of Stephen Jackson, who takes the behavioral interview […]
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If you have had some awkward moments where you aren’t sure which fork to use or which side plate is yours, or if you’ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can be even more damaging to […]
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Upward mobility within organizations is important to all employees. The Career Development Program (CDP) is designed to enhance the professional development, leadership skills, and organizational knowledge of service/support personnel, grade levels GS-2 through GS-9. While not a placement or promotion program, the CDP is customized to provide focused staff development that supports the workforce and […]
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Do you find yourself paralyzed in front of people who are different from you? Are you worried that if you say or do the wrong thing you’ll offend someone, or worse, find yourself at the center of a lawsuit? You’re not alone. In the past ten years, the workforce has changed dramatically. More than ever, […]
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Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play […]
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Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that […]
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This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle […]
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Are you frustrated with the way meetings are going? Do they lack focus; are there times some members of the group dominate the proceedings, and are you not always sure who should attend? Are you looking for a way to structure meetings to make them more effective yet at the same time maintain an open […]
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All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. As long as people are individuals there will be the potential for conflict. Since you can’t prevent […]
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This workshop is designed to present participants with strategies for listening to the voice of the customer, surpassing customer expectations, and increasing customer satisfaction. Participants will understand why it is important to please the customer. The course focuses on the behaviors, attitudes and communication techniques necessary for quality customer service with an emphasis on why […]
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The need for leading, promoting and enhancing a customer focused culture is essential within government agencies. This workshop will help managers/ leaders create customer satisfaction in whatever business units they work within. Sign Up Today!
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Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the […]
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Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop […]
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A workshop that uses the most respected and widely used best practices for federal and state workers. This two day training will Increase awareness of your unique aspects of diversity using the Four Key Dimensions of the Diversity Model. This model helps the employee determine which aspects are most influential at this point in their […]
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This course focuses on improving articulation skills to facilitate better verbal communication. Participants will learn and practice techniques for improving enunciation, pronunciation, and verbalization. Sign Up Today!
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Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized […]
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A workshop that will assist participants in preparing their resumes for job search. In preparation for the workshop, participants are asked to bring an electronic file and a hard copy of their resume and a list of job searches to tailor their resume. Resume writing (re- entering the work force) Effective interviewing Techniques (re- entering […]
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It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the “process” elements of meetings, if we want them to be effective. With its focus on asking […]
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One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision […]
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This is a two-day overview of human resource issues facing today’s business owners, managers and human resource support staff. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. Sign Up Today!
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Our Instructional Design and Development methodologies and technologies are intended to design, develop, streamline, customize, and localize learning content, while leveraging existing and off-the-shelf materials. Our instructional design strategy is an iterative process of planning and developing instruction to facilitate learning using a systems-based approach. Our methods are based on research findings regarding how learning […]
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Our instructional delivery methods are based on the principles of adult learning. We implement a wide-range of training modalities to accommodate the various learning styles of participants in order to achieve the intended outcomes. Our training consultants facilitate a balanced, contemporary approach to delivering instruction. The interactive nature of experiential classroom-based activities enhances the actual […]
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This course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling […]
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An in depth workshop that covers nature of conflict and will assist participants in understanding the dynamics of negotiation and conflict resolution. This training is geared more for management although front line staff may participate. Problem Solving and Decision Making Leaders and Emotional Intelligence Transitioning into the role of a Supervisor Understanding Work Styles for […]
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This one-day course is designed to expand the interviewing and related job preparation skills of participants, regardless of their workplace experience. Using a combination of instructor-led training, role-plays, case studies, and hands-on exercises, this course defines the steps to interviewing success Sign Up Today!
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The Leadership Development Program (LDP) is designed to provide upwardly mobile personnel (GS-10-level and above) with competencies for transition into leadership positions within the organization. The LDP enhances the skills and abilities of personnel with promotion potential, to fill vacancies as they occur. The program includes mentoring, developmental assignments, team building and knowledge management/transfer in […]
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A one day training to provide new supervisors & managers with proven practices and suggestions for moving from a team member role to a leadership role. Effective Performance Management & Appraisals Leadership Competencies 1 day 1 day Sign Up Today!
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If you are in line for a promotion, or are moving into management in your organization, this is a first step on the road to success. Now is the time for big picture thinking and sharing your vision with your team. Learn ways to communicate clearly and openly in order to get things done. Identify […]
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Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills […]
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Most people think the only message that will be heard is one of urgency. However, in today’s fast-paced world, even urgent messages may be ignored. Becoming an active listener will promote productivity and success by helping to extract important details from every message. This course will help participants become better listeners by demonstrating how listening […]
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Mentoring is a rewarding relationship that benefits the participants and the organization. The relationship is now seen as a process of two people working together for mutual gain and enrichment based on their shared experience. This course will provide the participant with the tools to understand the unique role of mentors in today’s workplace, determine […]
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It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible and productive. This is a busy one-day workshop to help supervisors and managers create a more dynamic, loyal and energized workplace. This course is designed specifically to help busy managers and supervisors understand what employees […]
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This course teaches students the basics of negotiations. Students will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover: negotiation and facilitating communication; questions a person should ask and appropriate responses; and […]
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Mentoring programs are rapidly becoming an essential tool for maintaining knowledge capital and stimulating career development within organizations. TLS designs, implements and manages all aspects of organizational mentoring programs. This includes program marketing, mentor/mentee pairing, participant training, and progress reports throughout the program. Sign Up Today!
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Supervising people can be complex and challenging. New supervisors rapidly find that “command and control” methods don’t work well…neither does attempting to be everyone’s friend. This 5-day program is designed to take new supervisors through the specific skills required to lead a group of employees. Covering areas such as decision making, motivating employees and […]
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Grant Management and Consulting has extensive experience in providing end-to-end workforce planning services for federal government agencies. In short, workforce planning consists of determining what an organization wants to accomplish in a given period of time; what knowledge, skills, and experience are required to get the job done; and how large and what type of […]
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A full -day workshop that will assist participants in identifying with common workplace conflicts. This workshop is geared for the frontline employee. Although managers and supervisors can attend exercises will focus on employees who do not supervise. Basic Conflict resolution skills are highlighted. Communication Techniques for Managers Best Practices for Customer Service Effective Facilitation and […]
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A workshop that will assist participants in understanding the nature of violence in the workplace. Participants will write / create a response or draft of preventing violence in their workplace. Will also will assist participants in dealing with stress in the workplace. Preventing Violence in The Workplace Dealing with Stress In the Workplace 1.5 days […]
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